Browse our most frequently asked questions list below to learn everything you need to know!
Absolutely. We are insured and license by the Texas department of insurance and have our units fully inspected once a year.Once the unit is clean, it will be inspected to ensure cleanliness.
You can reserve an inflatable at any time. In most cases we will have an inflatable available for your event, even with a last-minute booking. The earlier a reservation is made, the better selection of equipment you will have. If you would like a specific item, we strongly recommend that you call as soon as you know the date of your event. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request
We serve Nacogdoches, Lufkin, Huntington, Hudson Center, Martinsville, Shelbyville, Joaquin, Chireno, San Augustine, Etoile, Broadus, Tenaha, Garrison, Timpson, Henderson, Mount Enterprise, Cushing, Alto, Douglas, Wells, Pollok. If you don’t see your city, please call us.
Yes, we deliver and set up.
That depends on how many rentals we have that day. Generally, we arrive 1-3 hours before the rental time begins. You will get an email reminder 2-3 days prior to your event. However, we will call you a day before your event for an estimating set up time. Please be aware that if we tell you at 9am, we might be there between 8:30-9:30am.
The delivery fee covers just a portion of what we pay our delivery crew and includes the cost of:
- Driving to your party.
- Setting up the equipment.
- Driving back to the warehouse.
- Driving back to your party at pickup time.
- Tearing down the equipment.
- Driving back to the warehouse to drop everything off.
This gets very pricey especially with the rise in gas prices.
We can set-up an inflatable on surfaces like grass, asphalt, concrete, or sand. It is very important that the location is flat, level, and smooth. It is also imperative that the location allows for overhead clearance from any trees, powerlines, is free of debris, animal droppings, hazardous materials, etc., and is easily accessible. When you make the reservation, our staff will make sure to ask you these questions
Surfaces we don’t set up? Rocks, unleveled surface, hills, pool or bodies of water.
Our delivery staff will need to stake/anchor the inflatable/games into your ground using 24-inch anchors. Please make sure to have us set up in a location without any underground utilities (gas pipes, sprinklers, or electrical) as we will not be responsible of any damages. If for any reason the set-up location has underground utilities, we can gladly use sandbags.
Absolutely! We love indoor set-ups. There will need to be a double-wide door allowing access of the large inflatable roll-ups. There will also need to be a tall ceiling to allow for overhead clearance of the Inflatables when erect. If you have access to an indoor gymnasium or conference room, there is no need to be concerned with inclement weather conditions.
The delivery driver will need to know the location where you would like to set-up & will need to know the location of the electrical source. We will provide and set up all necessary equipment. The blower will need to be located within 75 feet of a designated, grounded, 3-prong, 110v, 20amp, standard electrical outlet. We will provide the electrical cords to hook up to your electrical outlet. We ask that the customer provides water hoses for all water slides or water games. If the setup location is fenced, we will need approximately a 4-5-foot access gate to load the giant inflatables into position for setup.
The moonwalks & bounce houses can hold approximately 8-10 children under 8 years old at a time, 6-8 children 8-11 years old, & approximately 5 children over 11 years of age. Our bouncers have a capacity of 600-800lb. Limits are to be followed for the children’s safety.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all our safety rules so that you can be the trained operator
Yes, we do. We maintain our inflatables every time they are used. Our inflatables are inspected for worn areas that might cause a safety concern. We then clean and sanitize our inflatables with All Purpose disinfectant cleaner. In some occasions we might have to clean our inflatable during set up due to back to back rentals.
NO, under most normal circumstances. We do not charge a cleaning fee if the equipment is used as intended unless there is obvious abuse to our equipment. If any substances such as excessive dirt/mud, oil, soap, silly string, foam, glitter, confetti, etc. are found on our equipment when we arrive, we will charge a damage/cleaning fee. Please be advised that we absolutely DO NOT ALLOW SILLY STRING in/on, or near our inflatables. silly string damages the equipment. We charge a minimum damage/cleaning fee of $250 for any silly string found on our equipment.
Yes, we love setting up at parks.
- It is your responsibility to make sure there is electricity at the park during your event.
- Inflatable needs to be within 75 feet of electrical outlet.
- Not to worry if there is no electricity, we have generators that you can rent from us.
- Please note that most parks require reservations. Contact your local City office.
- Dry units
– Same day pick up: just turn it off.
– Overnight: Please turn on for 15 min. the next day so any humidity can start drying.
- Wet Units
Please turn off water, drain out pool and turn off the inflatable. Please keep inflatable on for about 30 min after during the prior step.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry any change. Please call if you need to pay in another method.
Yes, all orders require a 25% deposit.
Please call our Office as soon as possible to cancel.
They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel 3 days prior to your rental, we will give you full credit validated for a year.
What if it rains the day of my party? With our no stress guarantee, you have until 8am the day of your party to cancel and you won’t lose a penny. We’ll hold your deposit for when you’re ready to reschedule. We cannot provide a refund if the equipment is already delivered.